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What is DEVA?
DEVA stands for Dependent Eligibility Verification Audit.
The San Francisco Health Service System conducts DEVA audits to help contain costs for health care benefits. Section E of the Membership Rules state that SFHSS may require proof of dependent eligibility at any time.
Covering ineligible dependents puts health plan administrators at financial risk and increases overall healthcare costs for eligible members.
During a DEVA audit, members will be asked to provide documentation to verify their relationship with their dependent spouse, domestic partner or adult disabled child is still current.
Failure to provide proof of dependent eligibility within the specified deadlines will result in ineligible dependents being dropped from health plan coverage. Coverage for any dependent children of an ineligible domestic partner and stepchildren (spouse's child) of an ineligible spouse will also be dropped.
Steps by Step Instructions
Step 1
Review the DEVA List of Acceptable Documents.
Step 2
Gather your documentation verifying your dependent's current eligibility.
Step 3
Submit your documentation or drop your ineligible dependent online. Go to myapps.sfgov.org/ccsfportal/signin to log into eBenefits.
Step 4
Under eBenefits, select Submit a Qualifying Life Event, followed by I received a DEVA notice, at the bottom of the list, to begin the process.
Step 5
You can also fax your documentation to (628) 652-4701 or mail to SFHSS, 1145 Market St., 3rd Floor, San Francisco, CA 94103. You must attach a Cover Sheet with your documentation.
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**ATTENTION** When uploading your documentation, YOU MUST CONTINUE THROUGH ALL THE SCREENS and CLICK ON THE SUBMIT BUTTON BEFORE EXITING. Otherwise, your upload will not be completed.
How to Register an Account (one-time only)
If you are a Retiree and have not previously registered an account, you will need to Register your Account (one-time only).
Click here for step by step instructions for How to Enroll Online or watch our How to Register an Account (one-time only) video.
If you are a Retiree and you are unable to log into the Employee Portal, please contact SFHSS Member Services at (628) 652-4700.
Our telephone hours are Monday, Tuesday, Wednesday and Friday from 9am to 12pm and 1pm to 5pm and Thursday from 10am to 12pm and 1pm to 5pm.
List of Acceptable Documents
Click here for the List of Acceptable Documents to verify your dependent's eligibility.
Dependent Eligibility
Click here for a list of Eligibility Relationship Types or go to our Eligibility Rules page to learn more.
Questions & Answers
Click here for a list of commonly asked Questions & Answers about DEVA.
Video
Additional Resources
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How to Reset Your eBenefits Password
If you are Retiree and you need to reset your eBenefits password for the Employee Portal, please contact SFHSS Member Services at (628) 652-4700.
Our telephone hours are Monday, Tuesday, Wednesday and Friday from 9 a.m. to Noon and 1 p.m to 5 p.m. and
Thursday from 10 a.m. to Noon and 1 p.m. to 5 p.m. -
How to Upload Your Documentation Online - Step by Step Instructions
**Attention - Please read before uploading your documentation online**
When uploading your documentation, YOU MUST CONTINUE THROUGH ALL THE SCREENS and CLICK ON THE SUBMIT BUTTON BEFORE EXITING.
Otherwise, your upload will not be completed. Thank you.
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How to Drop a Dependent Online - Step by Step Instructions
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How to Submit Your DEVA Documentation by Fax, Mail or Drop Off
Any verification documentation submitted by fax or mail must be accompanied by a completed Cover Sheet.
Be sure to write your Employee ID Number on each page of your documentation.Fax your documentation to:
(628) 652-4701Mail your documentation to:
SFHSS, 1145 Market Street, 3rd Floor, San Francisco, CA 94103.Drop Box:
You can drop off your DEVA documentation (please provide copies only; do not provide original documents as they will not be returned)or Enrollment Forms to drop a dependent in our secure Drop Box located on the 3rd floor during the hours of 9 a.m. to 4:30 p.m. Monday to Friday.Be sure to include a completed Cover Sheet with your documentation.
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Preferred Web Browsers and Clearing Cache
Access the SF Employee Gateway here. SFHSS recommends Chrome, Safari, Firefox or Microsoft Edge.
For best performance, do not use eBenefits in private browsing or incognito modes. For Firefox, components of eBenefits may be unstable if the browser history settings are set to never remember history.
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Troubleshooting on Mobile Devices
Get Help
SFHSS Telephone Hours
Monday, Tuesday, Wednesday and Friday from 9 a.m. to Noon and 1 p.m to 5 p.m.
Thursday from 10 a.m. to Noon and 1 p.m. to 5 p.m.
SFHSS Member Services
Main: (628) 652-4700
Fax: (628) 652-4701
SFHSS Mailing Address
1145 Market Street, Suite 300
San Francisco, CA 94103
Posted On
Jan 25, 2024